Refund policy

Thank you for choosing YIHOUSE. If you need to cancel an order or request a return, please review the policy below. This policy applies to products purchased on yihouse.com.

1. Order Cancellation

To cancel your order, please email support@yihouse.com within 2 hours of placing your order for a full refund. After 2 hours, we cannot cancel orders that have entered production or the shipping process. Please contact our customer support team to confirm your order status.
For security purposes, please contact us using the email address you used to place your order.

2. Return Window and Item Requirements

You may request a return within 30 days of delivery.
Returned items must meet the following conditions:
Unused;
Unwashed;
In their original packaging and shipped back in that packaging.
If your item arrives damaged or defective, or you receive an incorrect item, please contact our customer support team with a description of the issue and photos so we can assist you promptly.

3. How to Request a Return

Contact Customer Support: Email support@yihouse.com with your order number and reason for return. If your item is damaged, defective, or incorrect, please include photos clearly showing the issue.
Receive Return Instructions: We will respond within 48 hours with next steps based on your situation, including the applicable return address and shipping instructions.
Ship Your Return: Follow the instructions provided by our customer support team to securely package and return your items, along with any gifts that must be returned. Keep your proof of shipment and tracking information to monitor your return.

4. Return Shipping Costs

Returns for Reasons Unrelated to Product Quality
If you request a return because the size is unsuitable, you have changed your mind, or for any other reason unrelated to product quality, you are responsible for the return shipping costs.
Returns for Product Defects
If the product you receive is defective, we will cover the return shipping costs and refund the amount paid for the product.

5. Returning Complimentary Gifts

If your order includes complimentary gifts, you must return all gifts included in that order when requesting a return.
Returned gifts must be unused and free from wear, stains, dust, or any other signs of use.
If you choose to return gifts that have been used, we will deduct an amount for depreciation from your refund based on the condition of the gifts.

6. Exchanges

We currently do not offer exchanges. If you would like a different size, color, or style, you may request a return under this policy and place a separate order for your preferred item.

7. Refund Amount, Method, and Processing Time

Orders Placed with a Discount Code
For orders placed using a discount code, the full discount amount applied to the order will be deducted from your refund, whether you return one item or multiple items.
Refund Method
Refunds will be issued to the original payment method used to place your order.
Refund Processing Time
For returns that meet the requirements of this policy, we will process your refund within 3–5 business days of receiving the returned items.
This timeframe covers our refund processing time and does not indicate when the funds will appear in your account. The time it takes for your refund to appear depends on your bank or payment provider.
For this policy, business days are Monday through Friday, excluding U.S. public holidays.

8. Refused Packages

If you refuse delivery of your package, we will deduct 20% of the amount otherwise due to be refunded to cover shipping costs.

9. Contact Us

If you have any questions about order cancellations, returns, or refunds, please contact our customer support team at support@yihouse.com.